If you are a business energy customer, this guide explains what happens and how you are protected in the rare case that your energy supplier goes out of business.
Your energy supply is secure. Ofgem’s safety net protects all customers' energy supplies, and all customers will be transferred to a new supplier.
Ofgem will now appoint a new supplier for you, who will contact you soon.
In the meantime, sit tight, take a meter reading and wait until the supplier we appoint gets in touch.
Sit tight and take a meter reading. We will appoint a new supplier for you, who will contact you soon. We advise you wait until the supplier we appoint gets in touch to keep the process as smooth as possible for you.
Our advice is to sit tight, take a meter reading and wait until the new supplier we appoint contacts you. This will make sure the process goes as smoothly as possible. Once the process is complete, you will be free to switch to another tariff or supplier.
Business customers' credit balances are not protected under the Safety Net. We will try and appoint a supplier to cover all or some of the outstanding credit – but, this isn’t guaranteed.
You should contact your old supplier's administrator about any credit balances you may have.
If you are owed a credit balance, you can go through the administration process in the same way you would if any of your other service providers entered into insolvency proceedings.
This will depend on the arrangements the administrator puts in place to recover any monies still owed to the failed supplier, including those owed by former customers.
Yes. You will be appointed the same supplier as domestic customers.